Cancelling a booking
- You can cancel any time before check-in from My bookings, or by calling the dormitory.
- An unpaid booking is simply released — there is nothing to pay.
- An unpaid online booking is cancelled automatically if you do not pay or arrive within 30 minutes.
- Once you have checked in, the booking cannot be cancelled.
Refunds
- If you paid online and cancel before check-in, you get a full refund.
- Refunds are sent to the UPI account you paid from, usually within 5–7 working days. The status shows as Refund pending and then Refunded in your booking history.
- If your payment could not be verified, or no bed of your type was available when we verified it, we refund the full amount.
- No refund is made for early check-out, unused hours, or when check-in is refused under our Terms & Conditions (for example, no valid photo ID).
Extensions
Extra time is charged in blocks of 6 hours. If an extension payment cannot be verified, it is refunded the same way.
Need help?
Please use the phone or WhatsApp number shown on the dormitory page.